Frequently Asked Questions (FAQ)
1. What services does CKH Technology Services offer?
We offer a range of primary services, including cloud-based phone services, a mobile app, video conferencing, and the Boomea UC client, which integrates with Google Workspace and Microsoft Teams.
2. How do your solutions differ from traditional phone systems?
Our solutions eliminate the need for expensive equipment. All you need is a VoIP phone or your current computer, tablet, or mobile device as your main communication tool.
3. What is the process for setting up new services?
The process begins with a discovery call to understand your needs. We then provide a quote and a site survey worksheet. After reviewing the information, we proceed with the provisioning of services, which usually takes 14-30 days.
4. What features are available in your UCaaS platform?
Our UCaaS platform offers a comprehensive set of features, including chat, web phone, call routing, call history, contact management, call center console, call recording, voicemail, and more.
5. How do you accommodate businesses with multiple locations?
Scaling your communication solutions is easy with CKH. Simply fill out a work order ticket online, and we will review and send you a quote for new work and locations, all managed through our user-friendly portal.
6. Which industries benefit the most from your services?
Our services are ideal for teams and companies spread out across town or the country, making it a perfect fit for businesses with remote and distributed workforces.
7. Can you customize services based on specific customer needs?
Absolutely! We take pride in providing personalized solutions, tailoring services to meet your exact requirements, whether it's toll-free numbers or multiple local numbers in different states.
8. How do you ensure the security of customer information?
We prioritize the security of our clients' information by partnering with well-established companies in the industry and operating multiple Network Operation Centers (NOCs) across different locations.
9. What are your customer support hours?
Our customer support is available during normal business hours. However, you have access to our knowledge base and trouble ticketing system 24/7 for self-guided resources.
10. How can I schedule a discovery call or consultation?
To schedule a discovery call or consultation, you can click on our contact page or send an email to info@mytelecomportal.com.
11. Do you offer any special promotions or discounts?
Currently, we do not offer any special promotions or discounts.
12. What is your billing process?
We bill on a monthly subscription basis, and each month's payment covers the previous month's usage. Payment is due within 10 days (Net 10) after the billing date. We accept payments through Squareup.com (plus transaction fees) and ACH via authorization.
13. Do you provide training and resources for maximizing service benefits?
Yes, we offer training and resources to help you make the most of our services. You can also access self-guided resources in our support section and knowledge base.
14. What devices can I use with your VoIP services?
You can use any VoIP compatible device that is not provider locked. We will confirm device compatibility during the discovery or pre-sale call.
15. How well do your services support distributed workforces and teams?
With Boomea integrated with our VoIP services, we are well-equipped to provide excellent service for distributed workforces and teams. CKH Technology Services was built for teams.
If you have any more questions or require further assistance, don't hesitate to reach out to us. We're here to empower your business with seamless communication solutions!
16. What makes CKH Technology Services stand out from other VoIP and UCaaS providers?
At CKH, we differentiate ourselves by offering personalized integration to meet our clients' exact needs. Our customer-centric approach ensures that you only pay for the services you require, eliminating unnecessary upselling and providing a seamless communication experience.
17. Can I keep my existing phone numbers when switching to CKH's VoIP services?
Yes, in most cases, we can help you port your existing phone numbers to our VoIP services. Our team will guide you through the process and ensure a smooth transition.
18. How do your video conferencing services support virtual meetings and collaboration?
Our video conferencing solutions provide high-quality video and audio, making virtual meetings efficient and productive. With features like screen sharing, chat, and recording, your team can collaborate seamlessly regardless of their physical location.
19. Does CKH Technology Services offer any additional integrations with third-party applications?
Yes, we integrate our Boomea UC client with Google Workspace and Microsoft Teams, enabling seamless communication within your existing workflow and tools.
20. What is the process for troubleshooting and resolving technical issues with your services?
If you encounter any technical issues, our dedicated support team is available during business hours. You can also access our knowledge base and trouble ticketing system 24/7 for self-guided troubleshooting and assistance.
21. Are there any contractual commitments or cancellation fees?
We operate on a month-to-month subscription basis, meaning there are no long-term contracts. You can cancel your subscription at any time without incurring any cancellation fees.
22. Can CKH Technology Services accommodate large enterprises with complex communication needs?
Yes, we have experience working with enterprises of various sizes, including those with complex communication requirements. Our scalable solutions are designed to adapt to the evolving needs of your business.
23. What measures do you have in place to ensure call quality and reliability?
We partner with reputable carriers and maintain a robust infrastructure to ensure excellent call quality and reliability for our clients. Our redundant Network Operation Centers (NOCs) located in PA, MI, and NV contribute to a seamless communication experience.